Welcome to my very first post on my brand new business and personal success blog. Please follow me as I help not only build this blog but at the same time help you achieve both business and personal success! Just a little bit of background on me so that you will understand who I am and where I am coming from. I have over 40 years experience in the service industry at all levels. I have written over 25 books on service and personal success. I am also a staff writer for the Customer Service Training Institute and for Course-Smart.com.

This blog is going to be dedicated to providing you with the information and knowledge you need to succeed not just in business but in life as well. It is also my intention to do this in a very easy and enjoyable manner as well because when you enjoy something, you stick with it! So please come back and follow me and this blog on our journey. I am sure you will find it not only informative but enjoyable and fun at times as well!

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